Last Updated: May 12, 2026
- Messages submitted through contact forms
- SMS communications
- Email communications
- Phone call information
- Appointment requests
Communication Information
- IP address
- Browser type
- Device information
- Operating system
- Website usage activity
- Cookies and tracking technologies
Technical Information
- Full name
- Phone number
- Email address
- Mailing address
- Vehicle information
- Insurance-related information voluntarily submitted by users
- Photos or documents uploaded by users
Personal Information
2. INFORMATION WE MAY COLLECT
Crash Buddy may collect personal information including, but not limited to:
8. PAYMENTS & REFUND POLICY
Unless otherwise required by applicable law:
Payments made to Crash Buddy are considered payment for:
- All sales are final
- Fees are non-refundable
- Unused services are non-refundable
- Partially used services do not qualify for refunds or credits
- Operational availability
- Educational access
- Estimating support time
- Repair-support time
- Administrative processing
- Reserved service capacity
Any exception granted shall not establish precedent for future situations.
Crash Buddy reserves the right to refuse service, cancel services, or issue discretionary refunds or credits on a case-by-case basis.
7. LIMITATION OF LIABILITY
Crash Buddy expressly disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
All services, materials, estimates, educational content, and website content are provided on an «as-is» and «as-available» basis without warranties or guarantees of any kind.
To the fullest extent permitted under applicable law, Crash Buddy and its owners, employees, contractors, affiliates, and representatives shall not be liable for:
- Consequential damages
- Incidental damages
- Indirect damages
- Lost profits
- Third-party actions
- Rental expenses
- Towing issues
- Business interruption
- Diminished value disputes
- Hidden damage
- Repair delays
- Insurer decisions
- Reduced insurance payments
- Claim denials
6. NO LEGAL, FIDUCIARY, OR REPRESENTATIVE RELATIONSHIP
No communication, estimate, supplement, recommendation, educational material, or website content shall be interpreted as legal representation, insurance representation, or licensed appraisal activity.
Crash Buddy does not practice law and does not provide legal services.
Communication with Crash Buddy does not establish:
- An attorney-client relationship
- A public adjuster-client relationship
- Fiduciary duties
- Insurance representation
- Appraisal representation
- Claims management representation
5. COOKIES & TRACKING TECHNOLOGIES
Third-party platforms used may include:
These technologies may collect information regarding:
Users may disable cookies through browser settings; however, portions of the website may not function properly.
Crash Buddy may use cookies, pixels, analytics tools, and similar tracking technologies to improve website performance and marketing effectiveness.
- Google Analytics
- Meta/Facebook Pixel
- Google Ads
- CRM and marketing automation platforms
- browsing behavior
- pages visited
- time spent on the website
- advertisement interactions
4. SMS, CALLS & COMMUNICATION CONSENT
Users may opt out of marketing communications at any time by following unsubscribe instructions or contacting Crash Buddy directly.
Consent to receive communications is not a condition of purchase.
Message and data rates may apply.
By submitting your phone number or contact information through our website, advertisements, forms, or communications, you consent to receive communications from Crash Buddy, including:
- Phone calls
- SMS/text messages
- Emails
- Appointment reminders
- Service-related communications
3. HOW WE USE INFORMATION
Crash Buddy may also use information to:
Crash Buddy may use collected information for purposes including:
- contact users regarding requested services
- follow up regarding repair-related matters
- send updates, reminders, or promotional communications where permitted by law
- Internal business operations
- Responding to inquiries
- Providing collision repair services
- Providing repair-related documentation support
- Scheduling appointments
- Customer communication
- Internal business operations
- Improving website functionality
- Marketing and advertising purposes
- Fraud prevention and security
CONTACT INFORMATION
424-425-6999
Los Angeles, California
Сrash Buddy
12. GOVERNING LAW
Any disputes arising from the use of this website or services shall be subject to the exclusive jurisdiction of the appropriate courts located in California.
These Terms of Service shall be governed by and interpreted under the laws of the State of California, without regard to conflict of law principles.
11. MODIFICATIONS TO TERMS
Continued use of the website or services following any modifications constitutes acceptance of the updated Terms of Service.
Crash Buddy reserves the right to modify, update, or revise these Terms of Service, policies, disclaimers, pricing structures, or service descriptions at any time without prior notice.
9. INTELLECTUAL PROPERTY
No content may be copied, reproduced, distributed, modified, resold, or used for commercial purposes without prior written consent from Crash Buddy.
All website content, estimates, templates, repair documentation, educational materials, graphics, logos, branding, text, videos, training content, and related materials remain the intellectual property of Crash Buddy unless otherwise stated.
10. WEBSITE USE
Crash Buddy reserves the right to restrict or terminate website access at its discretion.
By using this website, you agree not to:
- Misuse the website or services
- Submit false or misleading information
- Attempt unauthorized access to systems or data
- Reproduce or distribute proprietary materials without permission
- Use the website for unlawful purposes
1. INTRODUCTION
By using our website or services, you consent to the practices described in this Privacy Policy.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you interact with Crash Buddy.
Crash Buddy («Crash Buddy,» «we,» «our,» or «us») respects your privacy and is committed to protecting the personal information you provide through our website, social media pages, contact forms, advertisements, phone communications, and related services.
Privacy policy